Please note: Although our cancellation policy is available at times in printed or email form during our events: the cancellation policy contained within this page is the most recent, and current version.

The club's cancellation rules are set out below.  Why do we have them?? Because we are a non-profit student club that survives on a limited income and if you cancel at the last minute, we may not be able to find someone else to fill the gaps. Please keep that in mind when you book.

• All cancellations must be made via email to the Bookings Officer.

• Cancellations made more than 7 days prior to the booking will be given a full cash* refund.
       * all refunds incur an administration fee of $5.00

• Cancellations made within 7 and 5 days of the booking will be given credit toward future nights.

• Cancellations made within 5 days of the booking will not receive a cash refund or credit.

• Cash refunds will also be given in special circumstances that prevent you going down to the mountain, as long as you notify UASC.

• If your name is not on the booking list, no refunds will be issued for those dates.

• Changing the dates of a booking is considered a cancellation, and will be dealt with as specified here.

• You have gone down to the lodge and decided to come home early due to bad weather.

• You don't stay at the lodge on the night(s) you were booked for.

• You request a refund after the date that you were booked for.

Road & Weather Conditions

If access to the mountain is closed, i.e. the upper Bruce Road is officially closed or the State Highways are officially closed, and you cannot get to the lodge, you can claim a refund in form of credit or a full cash refund.

Please be aware that if the State Highways or the upper Bruce Road are restricted to 4WD or chains, then we will not issue refunds. It is the member's responsibility to check weather reports, state highway reports and forecasts to ensure that the lodge is accessible, and to carry chains if necessary.

Booking Availability

It is essential that members check the booking lists to ensure that the nights they are booking for are available. If members book but need to be issued a refund because of availability, the Club will charge a $5.00 admin fee, per booking night, to be deducted from the value of your refund. This applies to all booking changes and cancellations.

If you have any queries or questions, please the Bookings Officer. Any other circumstances or issues that are not covered here will be dealt with at the discretion of the UASC Executive. All decisions final.

If you are unsatisfied with any of the above, or want to dispute any booking and/or cancellation, contact UASC on the above email address or in writing to;

University of Auckland Snowsports Club

PO Box 4240

Shortland Street

Auckland 1140